Using this site

To make the use of the site clearer, this guide is broken down into sections which directly reflect each of the section and subsections on the main menu at the top of the page.  Hopefully you're already familiar with the home page which introduces you to the NHS Friends and Family Test and the purpose of this site.


The Analyse page of the website enables you to view submitted FFT data over time. When on the Analyse page, use the menu on the left, or the dropdown menu at the top of the page to choose which FFT data collection you wish to view. Note that each chart on this page allows you to turn items on and off by clicking on the legend.

The ability to view this data over time is crucial in understanding how the NHS Friends and Family Test proportion of positive and negative rates change over time and in response to changes in service made at the frontline.  This particular section is designed to:

  • Allow you to see and analyse longer term changes in proportions and responses over time
  • Benchmark your own proportions of positive and negative responses internally to make sure improvements being made are reflected
  • Identify patterns, for example seasonality, in proportions of positive and negative responses
  • Ensure that you can clearly see how  proportions of positive and negative responses can change in relation to action taken at ward, site, trust, regional or national level

Time series analysis of the data is crucial to understanding opportunities for improvement and evidencing change.


Whilst there is lots of interesting and useful analysis available on this site, the real power of the data lies in using it to tell your story of patients' experience.  Only by linking the data into the action you are undertaking to make every patients' experience the best it can be will it really begin to come alive!

Use the menu to the left, or the links from the main menu above to access details for the part of the site you are interested in learning more about.  If this guide still leaves you with unanswered questions, please e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. for more help.

NHS Website

Developed in partnership with SCWCSU