Frequently Asked Questions

On this page you can find some of our most common queries.

If you cannot find the answer you seek, or have other questions, please contact our support team at This email address is being protected from spambots. You need JavaScript enabled to view it..

Compatibility Issues

Functionality of the website may be limited when using Internet Explorer. We recommend using Chrome, Microsoft Edge or Firefox browsers for the best user experience.

How can I find out more about the Friends and Family Test?

You can find guidance and support material for implementing the Friends and Family Test on the NHS England website.

I can't see the control limits on the chart

Please note that the control limits may not show if they are outside of the boundaries of the chart. This will usually happen if there is a large difference between the highest and lowest values being displayed. Further information on control limits can be found in the PDF document 'An Overview of Statistical Process Control (SPC) (PDF, 1.7Mb)' by NHS Improvement.