On this page you can find some of our most common queries.
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You can find guidance and support material for implementing the Friends and Family Test on the NHS England website.
Please note that the control limits may not show if they are outside of the boundaries of the chart. This will usually happen if there is a large difference between the highest and lowest values being displayed. Further information on control limits can be found in the PDF document 'Making Data Count - Getting Started (PDF, 3Mb)' by NHS Improvement.