Accessibility statement for
'NHS Friends and Family Test: Analysis Site'

Updated July 2020

This accessibility statement applies only a section of the NHS England site, http://fft.england.nhs.uk/ .

This part of the website is run by NHS South, Central and West Commissioning Support Unit. We want as many people as possible to be able to use this section. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader
  • understand the website text by the removal of jargon

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know the 'Analysis' section of this website might present more difficulties to users:

  • The data is shown on the page as both a table of values and a graphs. The graphs are not accessible to screen readers but the information is still accessible as a data table, and downloadable as well.
  • The graphs and tables will dynamically reload data on resecting a specific Region or Trust or Site. This gives users full control. This might be unexpected by some users. The page explains that dropdown value selection will cause a change in calculating results.

Links to other content

  • Pages in the site might link to other NHS England websites or other files in the NHS England website or other sites. Accessibility of that content is not covered by this statement.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, contact us.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: This email address is being protected from spambots. You need JavaScript enabled to view it..

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Members of the public, patients, and their representatives should contact NHS England, Customer Contact Centre.

Technical information about this website’s accessibility

NHS England  is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This section of NHS England website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

What we’re doing to improve accessibility

We will show how and when we plan to improve accessibility on this website.

  • no current improvements planned

Preparation of this accessibility statement

This statement was prepared on 11 July 2020. It was last reviewed on 12 July 2020.

This website was last tested on 1 July 2020. The test was carried out by NHS SCW CSU.

We used this approach to deciding on a sample of pages to test.
Home page / data display page / FAQ page